Customs Clearance & Import Tax Policy

For all international orders, the buyer is responsible for customs clearance, import duties, VAT/GST, tariffs, brokerage fees, storage fees, local taxes, and any other charges imposed by the destination country or region.

The buyer acts as the importer of record unless otherwise confirmed by us in writing before the order is placed.

Customs-cleared delivery or local delivery is available only in the following limited situations:

• The product page clearly provides a buyer-country shipping option, local warehouse option, or other domestic delivery attribute for the buyer's country or region.
• Before the order is placed, our customer service team confirms in writing that the order can be shipped with customs clearance included.

Before placing an order, buyers should confirm whether ASIC miners, mining equipment, power supplies, accessories, or related products can be imported, cleared, possessed, installed, and used in their destination country or region.

After shipment, the buyer must cooperate with the carrier, customs broker, and local customs authority, including but not limited to:

• Providing accurate recipient, company, tax, VAT, EORI, ID, or import information when required.
• Responding to customs or carrier requests in a timely manner.
• Paying applicable duties, taxes, customs fees, brokerage fees, storage fees, and other import-related charges.
• Obtaining any permits, approvals, certificates, or documents required by local law.

If a customer requests cancellation, return, refund, or refusal of delivery on the basis that they were not separately notified in advance that customs clearance or import taxes were their responsibility, such request will be treated as buyer responsibility.

This includes, without limitation, refusal to pay import duties or taxes, failure to provide customs information, failure to complete clearance, local import restrictions, customs delays, or refusal to accept delivery.

Any related cancellation, return, or refund request will be handled according to our Refund & Order Cancellation Policy.

If goods are returned to us, refused, seized, destroyed, delayed, or abandoned due to the buyer's failure to complete customs clearance or pay import-related charges, the buyer will be responsible for all resulting costs and losses.

These may include original shipping costs, return shipping costs, duties, taxes, customs penalties, brokerage fees, storage fees, inspection fees, handling fees, payment processing fees, and any reduction in product value.

We will provide commercial invoices or shipping documents according to the order information and applicable shipping requirements.

We do not guarantee any specific customs duty, tax result, clearance speed, or import approval, as these matters are determined by the destination country's customs authority, carrier, broker, or applicable local rules.

We do not agree to false declarations, fraudulent documentation, or instructions that may violate applicable laws or carrier requirements.

Where a product has a specific buyer-country shipping option, local warehouse option, or domestic delivery attribute, that option applies only to the products and destination shown on the relevant product page or order confirmation.

If the buyer selects a different destination country, changes the shipping address, orders products without the local shipping attribute, or purchases products not covered by the relevant option, the default buyer-responsibility rule will apply.

If you require customs-cleared delivery, local delivery, or special import arrangements, please contact us before placing your order. We will let you know whether such an option is available for the specific product, destination, and shipping method.

Email: info@zhenchainmicro.com
Website: https://zhenchainmicro.com/